Shipping policy

Thank you for shopping with theresii. We are committed to processing and delivering your orders as quickly as possible.

Processing Time

Order cutoff time: 5:00 PM (Central European Time – Zurich, GMT+01:00)
Orders placed before 5:00 PM on a business day are processed starting that business day.
Orders placed after 5:00 PM, on weekends, or on public holidays will begin processing on the next business day.
Handling time: 1–3 business days
Orders are processed Monday through Friday (excluding public holidays).

Shipping & Delivery

Transit time: 3–4 business days
Deliveries are made Monday through Saturday.
Estimated total delivery time: 4–7 business days, depending on your location.

Please note that delivery estimates are calculated based on the order cutoff time, processing time, carrier transit time, and any applicable public holidays.

Shipping Costs

Currency: CHF (Swiss Franc)
A flat-rate shipping fee applies to all orders.
The applicable shipping charge will be displayed during checkout before you complete your purchase.

Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, including severe weather, customs processing, carrier delays, or public holidays.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Order Tracking

If tracking is available for your shipment, you will receive a shipping confirmation email with tracking information once your order has been dispatched.